Frequently Asked Questions

General

What is GIDI Ventures?

GIDI Ventures is a curated global store offering smart home products, tech gadgets, wellness tools, fine jewelry from partner retailers, and digital resources. We serve buyers in Nigeria, the UK, and the USA.

How do I contact GIDI Ventures?

Email us at hello@gidi-ventures.com. We respond within 24-48 business hours. Visit our Contact page for more options.

Orders & Shipping

When will my order arrive?

Physical products ship within 1-3 business days. Delivery takes 5-10 business days in the US, 7-14 days in the UK, and 10-21 days to Nigeria. See our Shipping Policy for full details.

Do you offer free shipping?

Yes — free standard shipping on all orders over $50.

How do I track my order?

You will receive a tracking number via email once your order ships. Allow 24-48 hours for tracking to activate. Visit our Track Order page for more information.

Digital Products

How do I access my digital download?

After purchase, you will receive an email with a download link. Check your spam folder if you do not see it within 15 minutes. Contact us if you have any access issues.

Can I get a refund on a digital product?

Digital products are non-refundable due to instant access. However, if you experience any technical issue, we will resolve it immediately. See our Returns Policy.

Jewelry & Affiliate Products

Do you sell jewelry directly?

No. GIDI Ventures curates jewelry from trusted partner retailers such as Blue Nile, James Allen, Brilliant Earth, and others. When you click a jewelry product, you are directed to the partner retailer's website to complete your purchase. See our Affiliate Jewelry Disclosure.

Who handles jewelry shipping and returns?

All jewelry shipping, returns, warranties, and certifications are handled by the partner retailer. GIDI Ventures does not fulfill jewelry orders.

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?

Yes. All transactions are processed through Shopify's secure, PCI-compliant payment gateway. We never store your payment details.

Wellness Products

Are your wellness products medical devices?

No. Our wellness products are designed for general comfort, relaxation, and everyday wellness support. They are not intended to diagnose, treat, cure, or prevent any medical condition. See our Wellness Disclaimer.

Returns & Refunds

What is your return policy?

Physical products can be returned within 30 days of delivery. Items must be unused, in original packaging, and with all tags attached. The buyer is responsible for return shipping costs unless the item arrived damaged or defective. See our full Refund & Returns Policy for details.

What if my item arrives damaged?

Contact us at hello@gidi-ventures.com within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.